MyMedExel in a few words
Choose convenience and save time with our online services:
- Simplified use and less administrative hassle: submit a claim or your medical expenses or ask questions about your insurance: all easily online! What's more, you get free access to the platform.
- Save time thanks to automation: requests received online are entered directly entered into our database. You will receive faster confirmation of your request via a pop-up window.
- Fully digital, eco-friendly and secure: communication is via e-mail, accessible only to you, 100% secure and paperless.
Go digital today with MyMedExel and simplify your daily management!
How to connect for the first time via Itsme
- Click on "Identify yourself with itsme"
- An itsme window will open, identify yourself by entering your phone number known by the itsme application.
- Then open itsme on your phone, you will receive a notification to identify yourself for MedExel.
- Check and confirm the icon you will see on the itsme page
- The page mymedexel.be page will ask you to enter your MedExel customer number
- If you are known to our systems and have a valid e-mail address, an e-mail will be sent to you to confirm that it is you.
- Go to your mailbox and click on the link
You are now connected via an itsme account.
From now on, connect easily with a single click via itsme.
I'm getting an error message, what should I do?
Make sure you have an active itsme account. You must enter the telephone number known to the itsme application in order to proceed with identification.
Make sure you enter your MedExel customer number correctly. This number is used in all correspondence with MedExel.
- Are you insured? The number starts with 009-xxx or 000-xxx and is made up of 15 digits.
- Are you a broker? The number to enter is your broker number.
Make sure we have the correct e-mail address in our system.
If you receive an error message concerning the e-mail address, please contact so that we can update our database.
I don't have an itsme account. What should I do?
You have the choice of creating an itsme account via your bank card or via your EID.
All the information and steps to follow can be found on the Itsme page Create your itsme® | itsme digital ID (itsme-id.com)
Who do I contact if I have a problem?
Do you have any problems with the itsme application or web page (identification, account creation...) please contact the itsme helpdesk or find all the information on Need help? itsme Digital ID (itsme-id.com)
Do you have any problems with the MedExel application or web page (MedExel customer number, email address...) follow the steps in the above section otherwise contact us.